Terms of sale(CONFORME AL D.LGS 206/05)
AVAILABILITY, DELIVERY AND RIGHT OF WITHDRAWAL
ZABO FORM undertakes to enter the site only products actually available. If the products were not currently in stock or if the manufacturer could not guarantee delivery on time, ZABO FORM indicate the non-availability of the product.
The dispatch of the order by the Customer constitutes acceptance of even a partial delivery of the products available from those ordered and how to apply for a waiver under such compensation and / or compensation.
ZABO FORM will also, by law, inform the customer of a sudden non-availability of the product ordered, to agree the continuation of the order or its amendment with similar products.
If you are interested in a product currently not available, please send an e-mail, so that ZABO FORM can provide more precise information.
Products with variable weights
In the case of a purchase of a variable weight products (salami, Parmigiano Reggiano and all products not made up) you can check a difference between the quantity ordered and delivered.
The actual weight is determined at the time of preparation of the product and can vary up to +/- 8% compared to the weight indicated in the order.
ZABO FORM deliver the goods ordered by customer at the address indicated by customer on the order of purchase. ZABO FORM deliver the goods by UPS courier for the Foreign and UPS or SDA for Italy. The goal of ZABO FORM is to always preserve the product, ensuring the perfect conservation throughout the trip: for this reason is used, when necessary, dry ice as coolant. It also put great care in packing products, using polystyrene boxes that preserve the contents from temperature and shock.
ZABO FORM not export in USA, Canada, Mexico, Caribbean, Central America and South America due to constraints dictated by the U.S. Food and Drug Administration in relation to imports of wine and food products throughout the U.S.
Recess (L.D. 22/05/99 nr.185)
ZABO FORM ensure that products delivered will be equal to those shown and described on the site and compliance with all rules regarding the storage of goods until delivery at the place specified in the order. For all products sold that is the responsibility of the producer. Manufacturer is also responsible for the accuracy and completeness of the information given on the packaging in the case of packaged goods. The images on this site are provided to the Client to facilitate the recognition of the products, due to changes in packaging by the manufacturer, the photos might not exactly reflect the appearance of the product delivered.
As required by current rules, customers enjoy the ZABO FORM money back guarantee with the ability to return products purchased within 10 days of receipt, except if they are products which by their nature can not be returned.
Ways to request a refund
The customer must send a letter or an e-mail to ZABO FORM within 10 days of receipt of the goods. In this communication you will have to indicate the product or products for which it intends to exercise the right of withdrawal. ZABO FORM will, at their own expense, the withdrawal of the product in question in the manner and terms to be agreed with the customer, unless your desire not to return to the above.
The goods will be refunded within 30 days of receipt of the notice by the customer,
For any communication regarding a complaint the client may use the e-mail:
PRICES AND DETAILS FOR PAYMENT
The prices of the products listed in different sections of this website are inclusive of VAT.
The prices charged for each sale are those listed on the site to order from the Customer and are subject to change.
The price of the goods purchased, together with the cost of home delivery, will be paid by the customer to order online, by credit card or bank transfer. The tax documentation will be issued by ZABO FORM at the time of delivery.
Payment by credit card: ZABO FORM guarantees the confidentiality of data in the system of credit cards using an SSL 128-bit, with the transmission in a secure manner.
ZABO FORM will ensure the avoidance of the order only after having received confirmation from your bank the transfer occurred or after the customer has communicated by e-mail the number of CRO issued by the bank at the time of the transfer.
Is essential to indicate the provision of subsidy, the number of purchase order referred to.
In the case of purchases in U.S. dollars or British pounds to be charged to your credit card will be still in the euro exchange rate calculated from the interbank system.
To get the invoice is necessary to indicate the VAT number and the company name when ordering and make specific request in the notes of the same.
The invoice will be issued upon delivery of the goods and sent with it .
When ordering please indicate a telephone number so we can contact you for any need.
Please be informed that, pursuant to art. 13 of Italian Legislative Decree No 196, 2003, the data provided at registration to this web-site are collected for billing and the possible dispatch of the order.
In case of failure to provide data the order will fail.
ZABO FORM undertakes to treat these data confidentially and not disclose to unauthorized persons, to use them for purposes other than those listed here, unless explicit authorization to do so by the customer. Such data may be disclosed after signing of a commitment to confidentiality, staff, directors and employees to preserve them and to carry out the activities mentioned above, and will be distributed solely for the purposes of the service rendered. These data will also be exhibited at the request of the authorities authorized by law.
Owner and manager of the processing of personal data is: Zaboform srl - Via Langhirano, 264 – 43124 Parma
In relation to the processing of personal data, the customer can directly and at any time, exercise their rights under Art. 7 of Legislative Decree No 196, 2003, including, in particular to obtain information on:
- The origin of personal data;
- The purposes and methods of treatment;
- The logic applied in case of treatment with electronic instruments;
- The identity of the owner, managers and assigned representative in accordance with article 5, paragraph 2;
- The people or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
The customer will also have the right to:
- The updating, rectification or integration of data;
- The cancellation, transformation into anonymous form or blocking of data processed unlawfully, including those whose retention is unnecessary for the purposes for which data were collected or subsequently processed.
It will also have the right to object, in whole or in part:
- For legitimate reasons the processing of personal data, even if pertinent to the purpose of collection;
- The processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market surveys or commercial communication.
Civil disputes related to the application, execution and interpretation of the sale contract of ZABO FORM are subject to Italian jurisdiction and the Forum of the Court of Parma will be responsible.
Although not expressly provided, apply the rules of law.
ON-LINE DISPUTE RESOLUTION The company Zabo form srl informs the user who holds the status of consumer as per art. 3, paragraph 1, lett. a) of the Consumer Code, which established a European platform for online resolution of consumer disputes (eg ODR platform). The ODR platform can be consulted at the following address https://ec.europa.eu/consumers/odr/main/?event=main.home.show; through the ODR platform the consumer user can consult the list of ADR bodies, find the link to the site of each of them and start an online resolution procedure of the dispute in which it is involved.
RESOLUTION OF THE DISPUTES
The Consumer Resident in Europe is informed that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool may be used by the European Consumer to resolve any disputes relating to contracts for the sale of goods and as a result, if you are a consumer established in Europe, you can use this platform to resolve any dispute arising out of the online agreement stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr.